Privacy Policy

This Privacy Policy ("Policy") explains how FLAMINGO (HANGZHOU) IOT TECHNOLOGY CO.,LTD ("we", "us", "our") collects, uses, stores, discloses, and protects personal information of users ("you", "user") accessing our website www.flamingo-retail.com (the "Website"). We comply with applicable data laws, including the EU’s General Data Protection Regulation (GDPR) and California’s Consumer Privacy Act (CCPA). By using the Website, you confirm you have read, understood, and agreed to this Policy.

1. Information We Collect

We collect two types of information: personal and non-personal.

1.1 Personal Information

Data that identifies you individually, collected when you interact with the Website (e.g., account registration, contact forms, purchases, newsletter sign-ups). This may include:

• Full name, email address, mailing address, phone number

• Payment details (processed by third parties; not stored by us unless stated)

• Encrypted account credentials (username/password)

• Voluntarily provided information (feedback, support requests)

1.2 Non-Personal Information

Data that cannot identify you, collected automatically (via cookies; see Section 3). Examples:

• Anonymized IP address (where required by law)

• Browser/OS type, device type

• Pages visited, visit time/date/duration, referral source

2. How We Use Your Information

We use collected information for legitimate, law-permitted purposes:

• Provide, maintain, and improve the Website/services (e.g., customize content)

• Process requests/orders (e.g., send confirmations, deliver products)

• Communicate with you (respond to inquiries, send marketing with consent)

• Secure the Website (detect fraud, prevent unauthorized access)

• Comply with legal obligations (respond to authorities, resolve disputes)

• Analyze user behavior to optimize performance/experience

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tools to collect non-personal information and enhance your experience:

• Cookies: Session cookies (expire when browser closes) and persistent cookies (remain until deleted) to remember preferences and track usage.

• Web Beacons: Invisible images to track activity (e.g., email opens, link clicks).

Manage cookies via your browser settings. Disabling cookies may limit Website functionality (e.g., unable to access features or complete transactions). See browser help for details.

4. Disclosure of Your Information

We do not sell/rent/lease your personal information for marketing without consent. We may disclose it in these cases:

• Third-Party Providers: Trusted partners assisting with Website operations (e.g., payment processors, hosting, analytics). They are contractually obligated to protect your data.

• Legal Reasons: To comply with laws, regulations, or legal processes (e.g., subpoenas) or protect rights/property/safety.

• Business Transactions: If involved in mergers/acquisitions, your data may transfer (you will be notified; recipients must comply with this Policy).

• With Consent: For other purposes with your prior written/electronic consent.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access/damage:

• Encrypt sensitive data (passwords, payment details)

• Limit access to authorized employees

• Conduct regular security audits and employee training

No internet/electronic storage is 100% secure. We cannot guarantee absolute protection but use commercially reasonable measures.

6. Your Data Protection Rights

Depending on your location (e.g., EEA, California), you have rights under law, including:

• Access: Request a copy of your personal information.

• Correction: Fix inaccurate/incomplete data.

• Erasure ("Right to Be Forgotten"): Request deletion (exceptions apply, e.g., legal retention needs).

• Restriction: Ask to limit processing (e.g., if data accuracy is disputed).

• Portability: Request transfer of data to another controller (machine-readable format, if feasible).

• Objection: Oppose processing for marketing or legitimate interests (unless we have compelling grounds).

• Withdraw Consent: Stop processing based on prior consent (does not affect past lawfulness).

To exercise these rights, contact us (Section 8). We respond within legal timeframes (30 days under CCPA, 1 month under GDPR) and may verify your identity first.

7. Children’s Privacy

The Website is not for children under 13 (or 16 in the EEA, per GDPR). We do not knowingly collect their data. If we learn we have, we will delete it promptly. Contact us (Section 8) if a child provided data.

8. Contact Us

For questions/concerns about this Policy or your data:

• FLAMINGO (HANGZHOU) IOT TECHNOLOGY CO.,LTD

• 3-403, Matrix International Center No.515 Yuhangtang Road Gongshu District

• Hangzhou Zhejiang

• P.R.China

• info@flamingo.com

9. Changes to This Policy

We may update this Policy to reflect practice/legal/tech changes. Updated versions will show a new "Last Updated" date. Continued Website use after updates means you accept the changes.

Last Updated: 2025/09/26